Results-driven Operations & Customer Experience professional with 20+ years of progressive experience in HR assessment, business administration, and sales. Expert in managing end-to-end assessment operations — from nationwide paper-and-pencil mass recruitment programs across Indonesia to fully digital, high-volume online platforms. Proven track record simultaneously coordinating 5–10 corporate client projects, managing schedules and daily timetables for 10–30 associate assessors, and serving as the company representative in building and maintaining positive professional relationships with assessors and clients. Adept at multi-stakeholder communication, process improvement, and operational delivery. Currently expanding expertise in data analytics and AI tools.